Floor Manager, My Coffee Corner

Vacancy closes: 
Sunday 31 March 2019

My Coffee Corner are looking for a Floor Manager to join their team at Old Market.

- 40 hours plus a week depending on seasonal demands

- Full Time, Permanent

 

To apply send CV to Judi Richardson, Judi@coffeecartcompany.co.uk.

 

Accountable for:

- The day to day running of the store to model the management’s vision of how a Coffee Cart Company’s outlet should be

- Effective running of the shop floor by the delivery of company policy and operational procedures as set out by your Stores’ Manager

- Maximising the profit generated by the store

- The delivery of high standards of presentation and customer service – being an ambassador for the company

- Driving staff performance and standards on the shop floor in line with company systems and procedures

- Developing and maintaining a positive work environment 

 

Main duties/ responsibilities:

- Assume the role of Commander in Chief to your team. Steer the store’s performance daily by ensuring an effective line of command and communication between your Stores’ Manager and the wider team on the shop floor.

- Delivering store rotas on time and on budget whilst covering staff absence as necessary.

- Managing the performance of all team members to meet company service standards and deliver results - ensuring the presentation and delivery of all that takes place within the store is of the highest standard. 

- Assist and delegate the store’s daily tasks with a ‘hands on’ approach with specific tasks as necessary, ensuring jobs are completed in line with Company’s standard operating procedures.

- Assisting your Manager with recruitment and training of new team members on the shop floor.

- Responsible for the cleanliness of the store, managing the cleaning schedule to keep the store clean and tidy. Plan, organise and lead deep-cleaning sessions effectively.

- Ensuring accurate completion of procedure check sheets & records

- Dealing appropriately and professionally with complaints and suggestions from both staff and customers, feeding back and working closely with your Stores’ Manager. 

 

Other responsibilities:

- The above duties and responsibilities are under continuous review. You will have appraisals/audits to ensure ongoing development

 

Personal requirements:

- Effective communicator

- Committed, enthusiastic and self-motivated. A mature mindset to work long hours and weekends.

- A natural leader and motivator of staff 

- Ability to work in a methodical and organised way – 
self-discipline and excellent time management is essential.

- Committed to providing excellent customer service

- Well presented 

- Pro-active attitude

- Good numeracy and literacy skills

 

Essential:

- Floor management experience is essentialin a high performing store in a results-proven role.

 

Desireable:

- Management experience in a coffee shop/cafe/restaurant

- Barista skills and experience

 

Old Market Opening Times

Monday
09:30
-
20:00
Tuesday
09:30
-
20:00
Wednesday
09:30
-
20:00
Thursday
09:30
-
20:00
Friday
09:30
-
20:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00

Additional Information

Old Market Hereford Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Old Market
Newmarket Street
Hereford
Herefordshire
HR4 9HR
0143 226 4109
  • Car

    To get to Old Market Hereford via car, enter the postcode HR4 9HS into your SatNav. Our car park is located off Blackfriars Street.

    Parking tariffs are as follows:

    1 hour£1.30
    2 hours£2.60
    3 hours£4.00
    4 hours£6.00
    5 hours£8.00
    6 hours£11.00
    Over 6 hours£13.00

    FREE PARKING from 8pm to 8am.

    For two hours of free parking spend £20 or more in Waitrose.

  • Train

    Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

  • Bus

    Old Market is served by a number of bus routes - there is a bus stop on Newmarket street for First and Stagecoach buses. Local routes 71, 72, 74, 75, 76, 77, 78, 79 and 88 are among those which stop outside Old Market. Visit the Herefordshire council website for more details.

Accessibility

There is a lift at Old Market to enable visitors access to the facilities on the first floor such as public toilets. All store entrances are located at street level to enable easy access for all visitors.

Facilities

There are 600 parking spaces with 31 disabled and 22 parent & toddler spaces. 

Please note that there is a height restriction of 2.25 metres for our car park.

Parking tariffs are as follows:

1 hour £1.30
2 hours £2.60
3 hours £4.00
4 hours £6.00
5 hours £8.00
6 hours £11.00
Over 6 hours £13.00

FREE PARKING from 8pm to 8am.

For two hours of free parking spend £20 or more in Waitrose.

There are no parking concessions avaliable.

Located adjacent to the public toilets near the Management Suite; featuring a height-adjustable changing bench and ceiling track hoist. The toilet is centrally located to allow room on either side for carers.

Old Market have free charging points and six spaces available. These are located outside Waitrose, below the upper level car park ramp.

Toilets and baby changing facilities are located above Waitrose and can be accessed from the main stairwell and lift next to TKMaxx.

 

Free BT Wi-Fi is available throughout Old Market. Click here for more information.

Services

Many of the stores at Old Market offer a Click & Collect service. Click here for more information.

We are dedicated to providing exceptional customer service here at Old Market. Click here to view our Customer Service Charter.

If first aid is required, please contact or visit the Management Suite.

Lost & Found is located in our management suite on the first floor, next to the public toilets. 

Download centre map