Quiet Hour at Old Market

Open Today

09:30 - 20:00
Quiet Hour at Old Market

We are committed to creating a welcoming environment for all of our customers and following on from our participation in National Autism Hour and having our staff complete Autism Awareness we have worked with our retailers to create a permanent Quiet hour.

From Sunday 18th August Old Market will launch a permanent Quiet Hour every Sunday. We have spoken to our retailers who open between 10.30am and 11am and listed below their commitments for your quiet hour. Please see below list for details on each retailer’s quiet hour.

We understand shopping can be overwhelming for our customers with sensory overload and want to create an understanding environment that’s enjoyable for all. We have now produced our own Sensory Packs which are available to borrow for those who feel overwhelmed when shopping. These packs are for both adults and children and include; ear defenders, caps, fidget toys, shopping checklists and flashcards with key information and visuals of Old Market. To book your pack please call the Customer service team 01432 264109 or email info@oldmarkethereford.co.uk Flashcards can be viewed prior to your visit here


Old Market Management 10-12pm – Hand dryers off in female and male toilets. No excess noise on mall.

Frankie & Benny’s 8-9am - Music lowered.

Fox & Mabel 11-12pm – Music off

Costa 9-10am - Music lowered. Please note there will be noise from the coffee machine. Upstairs seating will be quieter.

Coffee Corner 9-10am - Music off. Please note there will be noise from the coffee machine. Outdoor seating may be quieter.

H&M 10.30-11.30am - Music lowered. Please note tannoy announcements may sound.

Outfit 10.30-11.30am – Music lowered.

Clarks 10.30-11.30am - Music off. Please note during Back to School period it can be very busy. Appointments can be booked online for shoe fitting in a quiet space.

Tiger 10.30-11.30am – Music off.

Debenhams 11-12pm – Music off. Please note tannoy announcements may sound.

Jack Wills 11-12pm – Music lowered.

River Island 11-12pm - Music lowered.

TK Maxx 11-12pm – Music off.

Waitrose 11-12pm – Music off. Please note tannoy announcements may sound but these will be kept to a minimum.

Next 11-12pm – Music off. Please note there may be noise from the till bell.

Fat Face 11-12pm – Music lowered.

L’Occitane 11-12pm – Music off and lights lowered.

Pandora 11-12pm - Music off.

Joules 11-12pm – Music off.

Paperchase 11-12pm – Music off.

Seasalt 11-12pm – Music off and lights lowered.

Vodafone 11-12pm – Music off.

Odeon – Last Sunday of every month have an autism-friendly screening where the lights are raised and volume lowered. For more information please see Odeon website.

Old Market Opening Times


Additional Information

Old Market Hereford Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.


Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Old Market
Newmarket Street
0143 226 4109
  • Car

    To get to Old Market Hereford via car, enter the postcode HR4 9HS into your SatNav. Our car park is located off Blackfriars Street.

    Parking tariffs are as follows:

    1 hour£1.30
    2 hours£2.60
    3 hours£4.00
    4 hours£6.00
    5 hours£8.00
    6 hours£11.00
    Over 6 hours£13.00

    FREE PARKING from 8pm to 8am.

    For two hours of free parking spend £20 or more in Waitrose.

  • Train

    Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

  • Bus

    Old Market is served by a number of bus routes - there is a bus stop on Newmarket street for First and Stagecoach buses. Local routes 71, 72, 74, 75, 76, 77, 78, 79 and 88 are among those which stop outside Old Market. Visit the Herefordshire council website for more details.


There is a lift at Old Market to enable visitors access to the facilities on the first floor such as public toilets. All store entrances are located at street level to enable easy access for all visitors.


There are 600 parking spaces with 31 disabled and 22 parent & toddler spaces. 

Please note that there is a height restriction of 2.25 metres for our car park.

Parking tariffs are as follows:

1 hour £1.30
2 hours £2.60
3 hours £4.00
4 hours £6.00
5 hours £8.00
6 hours £11.00
Over 6 hours £13.00

FREE PARKING from 8pm to 8am.

For two hours of free parking spend £20 or more in Waitrose.

There are no parking concessions avaliable.

Located adjacent to the public toilets near the Management Suite; featuring a height-adjustable changing bench and ceiling track hoist. The toilet is centrally located to allow room on either side for carers.

Old Market have free charging points and six spaces available. These are located outside Waitrose, below the upper level car park ramp.

Toilets and baby changing facilities are located above Waitrose and can be accessed from the main stairwell and lift next to TKMaxx.


Free BT Wi-Fi is available throughout Old Market. Click here for more information.


Many of the stores at Old Market offer a Click & Collect service. Click here for more information.

We are dedicated to providing exceptional customer service here at Old Market. Click here to view our Customer Service Charter.

If first aid is required, please contact or visit the Management Suite.

Lost & Found is located in our management suite on the first floor, next to the public toilets. 

Download centre map