FAQs

What time does Old Market open? What time does Old Market close? What are Old Market opening times?

Old Market is open 9.30am to 8pm, Monday to Friday and 9am to 7pm on Saturdays and 11am to 5pm on Sundays. See the individual store pages for more details. Please note that the

Old Market is open 9.30am to 8pm, Monday to Friday and 9am to 7pm on Saturdays and 11am to 5pm on Sundays. See the individual store pages for more details. Please note that the cinema and food outlets operate different hours. 

When is the car park open and how many spaces do you have? What are the car parking options?

The car park is accessible 24 hours a day. There are 600 parking spaces available, including Blue Badge and Parent & Child spaces.

The car park is accessible 24 hours a day. There are 600 parking spaces available, including Blue Badge and Parent & Child spaces. Car parking is charged on an hourly basis as shown below. There are also another 400 parking spaces available nearby.

Please note there is a height restriction of 2.25 metres for our car park.

There is free parking from 8pm to 8am.

1 hour £1.30
2 hours £2.60
3 hours £4.00
4 hours £6.00
5 hours £8.00
6 hours £11.00
Over 6 hours £13.00

What are the nearest transport links? Can I get to Old Market by Public Transport? What bus routes go to Old Market? How do I get to Old Market?

To get to Old Market by car, enter the postcode HR4 9HR into your SatNav. The car park is located off Blackfriars Street.

To get to Old Market by car, enter the postcode HR4 9HR into your SatNav. The car park is located off Blackfriars Street.

Old Market is served by a number of bus routes. Visit the Herefordshire council website for more details.

Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

Does Old Market hire mobility equipment? Can I hire a wheelchair? Are there any mobility scooters at Old Market?

Unfortunately these facilities are not available at Old Market. We apologise for any inconvenience caused.

Unfortunately these facilities are not available at Old Market. We apologise for any inconvenience caused.

Does Old Market have any banks? Are there cash machines in Old Market? Where are the cash machines in Old Market?

There are two cash machines at Old Market, located next to Waitrose Cafe. We do not have a bank at Old Market.

There are two cash machines at Old Market, located next to Waitrose Cafe. We do not have a bank at Old Market.

Does Old Market have a vistors code or code of conduct?

No, Old Market does not have an official code of conduct.

No, Old Market does not have an official code of conduct.

Are there places to eat and drink? What restaurants are available at Old Market? What food & drink facilities are there? What type of restaurants are there in Old Market?

There's a great selection of eateries at Old Market including wagamama, Wildwood Kitchen, Frankie & Benny's, Zizzi, Chimichanga, Costa, Nando's, and Miller & Carter.

There's a great selection of eateries at Old Market including wagamama, Wildwood Kitchen, Frankie & Benny's, Zizzi, Chimichanga, Costa, Nando's, and Miller & Carter. Find full details here. Restaurants are open later than most stores, please check with them individually for exact times.

Where are the toilets in Old Market? Are there disabled facilities? Are there disabled changing facilities at Old Market? Are there disabled toilets in Old Market? Where are the disabled toilets in Old Market?

Toilets (including disabled and baby changing facilities) can be found above Waitrose and can be accessed from the main stairwell and lift next to TKMaxx. The toilets are adjacent to the management suite.

Toilets (including disabled and baby changing facilities) can be found above Waitrose and can be accessed from the main stairwell and lift next to TKMaxx. The toilets are adjacent to the management suite.

What should I do if I think I've lost something at Old Market?

Contact the centre management team by email or get in touch with the individual store where you think you may have misplaced your item.

Contact the centre management team by email or get in touch with the individual store where you think you may have misplaced your item.

Does Old Market have Wifi? Is Wifi free at Old Market?

Yes, free BT Wi-Fi is available throughout Old Market. Click here for more information.

Yes, free BT Wi-Fi is available throughout Old Market. Click here for more information.

Does Old Market have click and collect?

Yes, many stores at Old Market offer click and collect. Please click here to see a list of relevant stores.

Yes, many stores at Old Market offer click and collect. Please click here to see a list of relevant stores.

Are there any jobs/vacancies in Old Market? Where can I find careers information for Old Market?

Job vacancies are displayed in the Jobs section of the website.

Job vacancies are displayed in the Jobs section of the website. You can also contact the shops or food outlets directly.

Does Old Market have any gift cards? Where can I get gift cards at Old Market?

No, unfortunately Old Market does not offer a centre gift card. 

No, unfortunately Old Market does not offer a centre gift card. 

Where is the Management Office? Where can I find the managements office at Old Market? Is there a lost property office? Is there a help desk or customer service point?

The Management Office is located next to the toilets on the first floor.

The Management Office is located next to the toilets on the first floor.

Is there a store / mall guide or map online? Can I download a store guide online?

Yes, you can view the Old Market online map by clicking this link.

 

Yes, you can view the Old Market online map by clicking this link.

 

What's on at Old Market? What events are on at Old Market? Is there any entertainment at Old Market?

Please see the what's on section to view what's happening at Old Market. 

Please see the what's on section to view what's happening at Old Market. 

What shops / brands / stores are at Old Market?

Old Market has a range of stores including Clarks, Debenhams, Fat Face, H&M, Jack Wills, Joules, next, Outfit, River Island, Seasalt, TKMaxx, Pandora, L’Occitane, Ppaerchase, Socialites Zero, Flying Tiger Copenhagen, Vodafone, and Waitrose. 

Old Market has a range of stores including Clarks, Debenhams, Fat Face, H&M, Jack Wills, Joules, next, Outfit, River Island, Seasalt, TKMaxx, Pandora, L’Occitane, Ppaerchase, Socialites Zero, Flying Tiger Copenhagen, Vodafone, and Waitrose. 

Are dogs allowed in Old Market?

Assistance dogs are welcome throughout Old Market but all other dogs are restricted to outdoor mall areas. All pooches are welcome at Fat Face.

Assistance dogs are welcome throughout Old Market but all other dogs are restricted to outdoor mall areas. All pooches are welcome at Fat Face.

What women's / men's /fashion shops are at Old Market?

There are many fashion stores available at Old Market including Clarks, Debenhams, Fat Face, H&M, Jack Wills, Joules, next, Outfit, River Island, Seasalt, TKMaxx and Pandora. 

There are many fashion stores available at Old Market including Clarks, Debenhams, Fat Face, H&M, Jack Wills, Joules, next, Outfit, River Island, Seasalt, TKMaxx and Pandora. 

What baby facilities are there at Old Market? Does Old Market have any baby changing facilities? Is there a parent and baby Room?

There are two baby changing toilets located on first floor opposite the public toilets.

There are two baby changing toilets located on first floor opposite the public toilets.

Are there places to warm a baby bottle at Old Market? Is there anywhere to warm a babys bottle? Does Old Market have bottle warming facilities?

Debenhams Cafe may be able to offer this service, however it is at the retailer's discretion. 

Debenhams Cafe may be able to offer this service, however it is at the retailer's discretion. 

Is there anywhere where I can feed my baby? Are there any baby nursing facilities

Unfortunately we do not have this facility available at Old Market.

Unfortunately we do not have this facility available at Old Market.

Can I hire a pushchair or buggy at Old Market?

Unfortunately we do not have this facility available at Old Market.

Unfortunately we do not have this facility available at Old Market.

What family / childrens facilities are there at Old Market? Are there childrens play areas?

Unfortunately we do not have this facility available at Old Market.

Unfortunately we do not have this facility available at Old Market.

Are there child friendly / safe areas in Old Market? Is there a creche at Old Market?

Unfortunately we do not have this facility available at Old Market.

   

Unfortunately we do not have this facility available at Old Market.

   

What entertainment is there at Old Market? Is there a cinema at Old Market? What are the cinema times?

There is a 6-screen ODEON cinema at Old Market. You can find cinema times on our website by clicking here or directly from the ODEON website.

There is a 6-screen ODEON cinema at Old Market. You can find cinema times on our website by clicking here or directly from the ODEON website.

Are there any post boxes in Old Market?

No, unfortunately we do not have this facility available at Old Market.

No, unfortunately we do not have this facility available at Old Market.

Are there any photo booths available at Old Market?

Yes, there are photo booths located next to public toilets on first floor. 

Yes, there are photo booths located next to public toilets on first floor. 

Is there a business lounge at Old Market? Can I hire a meeting room at Old Market?

No, unfortunately we do not have this facility at Old Market. 

No, unfortunately we do not have this facility at Old Market. 

Are there any police or security at Old Market?

Yes, we have site security 24/7 at Old Market. If you have any concerns, please call 0143 226 4109. 

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Yes, we have site security 24/7 at Old Market. If you have any concerns, please call 0143 226 4109. 

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Are there any phone or ipad charging facilities?

No, unfortunately this facility is not available at Old Market. 

No, unfortunately this facility is not available at Old Market. 

Is there a quiet room in Old Market? Where are the quiet room facilities?

No, unfortunately we do not have this facility available at Old Market. 

No, unfortunately we do not have this facility available at Old Market. 

Does Old Market have any first aid facilities? Where are the first aid facilities at Old Market?

Yes, please contact the Management Suite (you can call 0143 226 4109)or speak to the site team directly who are present on the mall. 

Yes, please contact the Management Suite (you can call 0143 226 4109)or speak to the site team directly who are present on the mall. 

Are there any lockers available at Old Market?

No, unfortunately this facility is not available at Old Market.

No, unfortunately this facility is not available at Old Market.

Can I get a train to Old Market? Is there a bike route to get to Old Market? How to I get to Old Market by car? Get me directions for Old Market by car

To get to Old Market by car, enter the postcode HR4 9HR into your SatNav. The car park is located off Blackfriars Street.

To get to Old Market by car, enter the postcode HR4 9HR into your SatNav. The car park is located off Blackfriars Street.

Old Market is served by a number of bus routes. Visit the Herefordshire council website for more details.

Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

Does Old Market have family / children parking bays? Where are the family / children parking spaces at Old Market?

Yes, Old Market has family parking spaces. There are 22 parent-toddler bays located around the car park.

Yes, Old Market has family parking spaces. There are 22 parent-toddler bays located around the car park.

Does Old Market have disable parking? Where are the disabled parking spaces at Old Market?

Yes, Old Market has disabled parking facilities. We have 31 disabled bays, located on each floor of car park. 

Yes, Old Market has disabled parking facilities. We have 31 disabled bays, located on each floor of car park. 

Is car parking free at Old Market? How much is car parking at Old Market?

Parking charges apply 8am - 8pm. 1hr is £1.30, 2hr is £2.60, 3hr is £4, 4 hours is £6, 5hr is £8, 6hr is £11, over 6hr is £13. Parking is free from 8pm to 8am only. If you spend £20 at Waitrose you can get 2 hours free parking.

Parking charges apply 8am - 8pm. 1hr is £1.30, 2hr is £2.60, 3hr is £4, 4 hours is £6, 5hr is £8, 6hr is £11, over 6hr is £13. Parking is free from 8pm to 8am only. If you spend £20 at Waitrose you can get 2 hours free parking.

Please note, from 21st November until Christmas we'll have free parking from 4pm every Wednesday for late night shopping. For more information, please click here.

Are there spaces for large vehicles / vans / motorhomes /coaches to park at Old Market?

No, as there is a 2.25m height restriction on the car park.

No, as there is a 2.25m height restriction on the car park.

What time does the car parks open? What time does the car parks close?

The car park operates 24 hours a day, 7 days a week.

The car park operates 24 hours a day, 7 days a week.

Is there a car wash at Old Market?

No, unfortunately we do not have this facility available at Old Market.

No, unfortunately we do not have this facility available at Old Market.

Does Old Market have secure bike / bicycle parking? Where is the bicycle parking in Old Market? Does Old Market have secure motorbike / motorcycle parking? Where is the motorbike parking in Old Market?

There are two bike racks located behind the My Coffee Corner store. 

There are two bike racks located behind the My Coffee Corner store. 

Does Old Market have any electric car charging point?

Yes, there are 4 charging bays available at Old Market.

Yes, there are 4 charging bays available at Old Market.

Do Old Market provide staff car parking facilities?

No, unfortunately this facility is not available at Old Market. 

No, unfortunately this facility is not available at Old Market. 

What time do the restaurants close?

Restaurants close later than most stores, please check with restaurants individually for specific opening times. You can find their contact information on ths shops page here.

Restaurants close later than most stores, please check with restaurants individually for specific opening times. You can find their contact information on ths shops page here.

What fast food restaurants are there at Old Market?

There are no fast food restaurants at Old Market.

There are no fast food restaurants at Old Market.

Old Market Opening Times

Monday
09:30
-
20:00
Tuesday
09:30
-
20:00
Wednesday
09:30
-
20:00
Thursday
09:30
-
20:00
Friday
09:30
-
20:00
Saturday
09:00
-
19:00
Sunday
11:00
-
17:00

Additional Information

Old Market Hereford Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

 

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Old Market
Newmarket Street
Hereford
Herefordshire
HR4 9HR
0143 226 4109
  • Car

    To get to Old Market Hereford via car, enter the postcode HR4 9HS into your SatNav. Our car park is located off Blackfriars Street.

    Parking tariffs are as follows:

    1 hour£1.30
    2 hours£2.60
    3 hours£4.00
    4 hours£6.00
    5 hours£8.00
    6 hours£11.00
    Over 6 hours£13.00

    FREE PARKING from 8pm to 8am.

    For two hours of free parking spend £20 or more in Waitrose.

  • Train

    Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

  • Bus

    Old Market is served by a number of bus routes - there is a bus stop on Newmarket street for First and Stagecoach buses. Local routes 71, 72, 74, 75, 76, 77, 78, 79 and 88 are among those which stop outside Old Market. Visit the Herefordshire council website for more details.

Accessibility

There is a lift at Old Market to enable visitors access to the facilities on the first floor such as public toilets. All store entrances are located at street level to enable easy access for all visitors.

Facilities

There are 600 parking spaces with 31 disabled and 22 parent & toddler spaces. 

Please note that there is a height restriction of 2.25 metres for our car park.

Parking tariffs are as follows:

1 hour £1.30
2 hours £2.60
3 hours £4.00
4 hours £6.00
5 hours £8.00
6 hours £11.00
Over 6 hours £13.00

FREE PARKING from 8pm to 8am.

For two hours of free parking spend £20 or more in Waitrose.

There are no parking concessions avaliable.

Located adjacent to the public toilets near the Management Suite; featuring a height-adjustable changing bench and ceiling track hoist. The toilet is centrally located to allow room on either side for carers.

Old Market have free charging points and six spaces available. These are located outside Waitrose, below the upper level car park ramp.

Toilets and baby changing facilities are located above Waitrose and can be accessed from the main stairwell and lift next to TKMaxx.

 

Free BT Wi-Fi is available throughout Old Market. Click here for more information.

Services

Many of the stores at Old Market offer a Click & Collect service. Click here for more information.

We are dedicated to providing exceptional customer service here at Old Market. Click here to view our Customer Service Charter.

If first aid is required, please contact or visit the Management Suite.

Lost & Found is located in our management suite on the first floor, next to the public toilets. 

Download centre map