FAQs

When does the centre open?

Old Market is open 9:00 - 20:00 Mon-Fri, 9:00 - 19:00 on Saturdays and 11:00 - 17:00 on Sundays.

Old Market is open 9:00 - 20:00 Mon-Fri, 9:00 - 19:00 on Saturdays and 11:00 - 17:00 on Sundays. See the individual store pages for more details. Please note that the cinema and food outlets operate different hours. 

When is the car park open and how many spaces do you have? What are the car parking options?

The car park is accessible 24 hours a day. There are 600 parking spaces available, including Blue Badge and Parent & Child spaces.

The car park is accessible 24 hours a day. There are 600 parking spaces available, including Blue Badge and Parent & Child spaces. Car parking is charged on an hourly basis as shown below. There are also another 400 parking spaces available nearby.

Please note there is a height restriction of 2.25 metres for our decked car park (this is the multi-storey section and includes levels 2, 3 & 4).

There is free parking from 8pm to 8am.

1 hour £1.30
2 hours £2.60
3 hours £4.00
4 hours £6.00
5 hours £8.00
6 hours £11.00
Over 6 hours £13.00

What are the nearest transport links?

To get to Old Market by car, enter the postcode HR4 9HR into your SatNav. The car park is located off Blackfriars Street.

To get to Old Market by car, enter the postcode HR4 9HR into your SatNav. The car park is located off Blackfriars Street.

Old Market is served by a number of bus routes. Visit the Herefordshire council website for more details.

Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

Are there places to eat and drink?

There's a great selection of eateries at Old Market including wagamama, Wildwood Kitchen, Frankie & Benny's, Zizzi, Chimichanga, Costa, Prezzo, Nando's, and Miller & Carter.

There's a great selection of eateries at Old Market including wagamama, Wildwood Kitchen, Frankie & Benny's, Zizzi, Chimichanga, Costa, Prezzo, Nando's, and Miller & Carter. Find full details here.

Where are the toilets? Are there disabled facilities?

There are toilets including disabled and baby changing facilities which can be accessed by the main car park stairwell. The toilets are adjacent to the management suite.

There are toilets including disabled and baby changing facilities which can be accessed by the main car park stairwell. The toilets are adjacent to the management suite.

What should I do if I think I've lost something at Old Market?

Contact the centre management team by email or get in touch with the individual store where you think you may have misplaced your item.

Contact the centre management team by email or get in touch with the individual store where you think you may have misplaced your item.

Where can I find out about job vacancies at the centre?

Job vacancies are displayed in the Jobs section of the website.

Job vacancies are displayed in the Jobs section of the website. You can also contact the shops or food outlets directly.

Where is the Management Office?

The Management Office is located next to the toilets on the first floor.

The Management Office is located next to the toilets on the first floor.

Are dogs allowed in Old Market?

Assistance dogs are welcome throughout Old Market but all other dogs are restricted to outdoor mall areas. All pooches are welcome at Fat Face.

Assistance dogs are welcome throughout Old Market but all other dogs are restricted to outdoor mall areas. All pooches are welcome at Fat Face.

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Additional opening times

Store opening times may vary. Food, cinema and leisure will be open later – please check retailer websites for further details.

Please note that some retailers may vary from these times.

Search below for the shop details or view the full list of retailers

Getting here

Old Market
Newmarket Street
Hereford
Herefordshire
HR4 9HR
0143 226 4109
  • Car

    To get to Old Market Hereford via car, enter the postcode HR4 9HS into your SatNav. Our car park is located off Blackfriars Street.

    Parking tariffs are as follows:

    1 hour£1.30
    2 hours£2.60
    3 hours£4.00
    4 hours£6.00
    5 hours£8.00
    6 hours£11.00
    Over 6 hours£13.00

    FREE PARKING from 8pm to 8am.

    For two hours of free parking spend £20 or more in Waitrose.

  • Train

    Hereford Railway Station is 15 minutes' walk away from Old Market. Please visit the National Rail website for more information.

  • Bus

    Old Market is served by a number of bus routes - there is a bus stop on Newmarket street for First and Stagecoach buses. Local routes 71, 72, 74, 75, 76, 77, 78, 79 and 88 are among those which stop outside Old Market. Visit the Herefordshire council website for more details.

Accessibility

There is a lift at Old Market to enable visitors access to the facilities on the first floor such as public toilets. All store entrances are located at street level to enable easy access for all visitors.

Facilities

There are 600 parking spaces with 31 disabled and 22 parent & toddler spaces. 

Please note that there is a height restriction of 2.25 metres for our decked car park (this is the multi-storey section and includes levels 2, 3 & 4).

Parking tariffs are as follows:

1 hour £1.30
2 hours £2.60
3 hours £4.00
4 hours £6.00
5 hours £8.00
6 hours £11.00
Over 6 hours £13.00

FREE PARKING from 8pm to 8am.

For two hours of free parking spend £20 or more in Waitrose.

There are no parking concessions avaliable.

Located adjacent to the public toilets near the Management Suite; featuring a height-adjustable changing bench and ceiling track hoist. The toilet is centrally located to allow room on either side for carers.

Old Market have free charging points and six spaces available. These are located outside Waitrose, below the upper level car park ramp.

Toilets and baby changing facilities are located above Waitrose and can be accessed from the main car park stairwell.

 

Free BT Wi-Fi is available throughout Old Market. Click here for more information.

Services

Many of the stores at Old Market offer a Click & Collect service. Click here for more information.

We are dedicated to providing exceptional customer service here at Old Market. Click here to view our Customer Service Charter.

If first aid is required, please contact or visit the Management Suite.

Lost & Found is located in our management suite on the first floor, next to the public toilets.